Frequently Asked Questions

This section contains answers on frequently asked questions we commonly get from our customers. Though, if you can't find the information you need, you're welcome to ask us anything via e-mail or sales chat!

1 – What is the 7-day Checking and Replacement Warranty?

Our 7-day Replacement and Checking Warranty is a service we created in order to give you peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us:

  • You accidently received the wrong product
  • You have been overcharged
  • You found manufacturer defects

For more information about our warranties, click here.

2 – Are your Products Genuine/Original?

At GSM Player, we believe in originality. “If it’s not original, it’s not at GSM Player!” is our policy and we stand by it. As such, every product you find at GSM Player, whether it’s for Rs. 200 or Rs. 200,000, is 100% genuine/original.

3 – Where are you Located?

You can enjoy shopping at any one of GSM Player’s 3 outlets. They are located at:

  • Hall Road, Lahore
  • Model Town, Lahore
  • Our Head office is located at Lahore Mobile Center, Collage Road, Pul Dat, Dera Ghazi Khan

For more information about our locations, click here.

4 – What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.

For more information about our shipping information, click here.

5 – Do you have an Exchange Policy?

Yes we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 7 days of receiving the product.
Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.

For terms and conditions,click here.

If you would like further clarification about GSM Player’s payment options, feel free to contact us on +92 314 6616935 or email us at